3 Simple Ways to Stop a Twitter Catastrophe

By SSPR
 

How do you stop a Twitter crisis in its tracks? Our own Katrina Jakobsze shares her insight in PR Daily:

In today’s world, customer service starts on Twitter.

Instead of waiting on hold for 30 minutes, fighting with an automatic answering service and praying to speak to an actual person, millennials are turning to social media to air their grievances.

It’s more efficient, but your brand is vulnerable.

When you receive negative customer complaints on Twitter, your organization is pushed into the spotlight. How you respond can make all the difference.

Here are three golden rules (and actions) to follow during your next online crisis:

Read more!

Comments

comments

 
 
Stay Up To Date

#doPR BLOGS RIGHT TO YOUR INBOX

Thanks For Subscribing!

Stay tuned for the latest and greatest PR insights right to your inbox.

Error
PREVIOUS POST

5 Cringeworthy Grammar Mistakes in Your Inbox

NEXT POST

3 Powerful Social Media KPIs to Measure Success